Program · British Columbia
Diploma program offered by one of Alpha's partner colleges
Prepare for a rewarding administrative career in healthcare by developing practical skills in medical office procedures, patient communication, electronic medical records, billing, and scheduling.
About
The Medical Office Assistant Diploma prepares students with the administrative, communication, and technical skills, and an introduction to clinical-support procedures, required to support the daily operations of a medical office or healthcare facility.
Students learn how to use medical terminology, schedule and confirm appointments, communicate with patients and healthcare professionals, prepare medical documents, maintain confidential files, process billing information, and work with electronic medical records.
The program also develops practical skills in Microsoft Office applications, accounting procedures, customer service, medical transcription, the terminology of pharmacology, anatomy and physiology, inventory management, and medical office procedures.
Strong emphasis is placed on professionalism, confidentiality, interpersonal communication, organization, attention to detail, multitasking, prioritization, teamwork, and maintaining a professional telephone manner.
Outlook
Labour market and wage information is based on Government of Canada Job Bank data for this occupation.
Wage information is provided for general informational purposes only and is based on labour market data published by the Government of Canada. Salary estimates may vary depending on education, experience, employer, geographic location, and current labour market conditions. Program completion does not guarantee employment or a specific salary. Source: Government of Canada Job Bank, Medical administrative assistants (NOC 13112), British Columbia, checked October 1, 2026.
Curriculum
This program is structured into clear, actionable modules that build your knowledge from fundamental principles to advanced strategies.
Applicants must provide acceptable evidence of English-language proficiency through at least one of the following options.
Secondary education in English: evidence of successful completion of three years of full-time secondary education between Grades 8 and 12 in English in a country where English is one of the principal languages. This may include successful completion of a BC Adult Graduation Program. Applicants using this option must provide transcripts showing completion of Grade 12 English with a minimum grade of C.
Post-secondary education in English: evidence of completion of two years of full-time post-secondary education at an accredited institution where English was the language of instruction in a country where English is one of the principal languages.
Approved English-language test: verified results from an accepted English-language proficiency test, dated no more than two years before the program start date. Accepted minimum scores: IELTS Academic overall 5.5 or higher; CAEL overall 40 or higher; Duolingo English Test overall 95 or higher; TOEFL iBT overall 46 or higher; CELPIP Listening 6, Speaking 6, Reading 5 and Writing 5; PTE Academic overall 43 or higher.
Admission is decided by the partner college.
Outline
| Course | Hours / Focus |
|---|---|
| Computer Business Applications I | 160 h · Microsoft Office for business and medical-office work |
| Keyboarding Skills Development | 20 h · speed, accuracy and proper technique |
| Medical Anatomy, Physiology & Terminology | 80 h · medical terminology and body systems |
| Basic Pharmacology | 80 h · medication terminology and documentation |
| Medical Word Processing | 40 h · professional medical documents |
| Administrative Skills | 80 h · office procedures, scheduling and records |
| Customer Service Strategies | 80 h · patient communication and telephone skills |
| Accounting I | 80 h · bookkeeping and accounting procedures |
| Medical Billing – Manual | 80 h · billing documentation and claim forms |
| Medical Billing – Software | 80 h · computerized billing and claims |
| Medical Transcription | 40 h · reports and correspondence from dictation |
| Clinical Procedures | 60 h · introduction to clinical-support procedures |
| Medical Office Practice | 60 h · daily medical-office procedures |
| Job Search Skills | 40 h · résumés, cover letters and interviews |
Costs
Tuition, fees, payment options and refund rules are set by the partner college. Your advisor will share its fee and refund details before you apply.
Our service is free to you. Alpha Community Outreach is a private student-recruitment agency. Partner colleges pay Alpha when a student we have helped enrolls.
Questions
Medical office assistants support healthcare environments by scheduling appointments, communicating with patients, maintaining confidential records, preparing medical documents, processing billing information, managing electronic medical records, and completing administrative duties.
Students learn medical terminology, anatomy and physiology, pharmacology, medical billing, electronic medical records, medical transcription, word processing, bookkeeping, customer service, appointment scheduling, office procedures, and an introduction to clinical-support procedures.
The Medical Office Assistant Diploma is 49 weeks long and includes 980 hours of instruction.
[Delivery: online or combined, to confirm]. The partner college confirms the delivery format and schedule for each intake.
No. Previous medical-office experience is not an admission requirement. Applicants must meet the academic or age requirement and provide acceptable evidence of English-language proficiency.
Alpha is a private student-recruitment agency. We are not a college and not a government agency. [Approved program title] is offered by one of our partner colleges, which sets admission, tuition and graduation requirements.
Yes. The college pays Alpha when a student we have helped enrolls. You never pay Alpha anything.
No. We can't give immigration advice. For questions about permits or status, please speak to a licensed immigration consultant or lawyer.
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